With extensive experience in this type of service, the ACTIONVIL is specializing in increasingly help their customers increase their revenues, improve their brand image, build positive consumer experiences and drive improvements in their operational processes.
All this is possible because the various studies Audits enable companies to evaluate the performance of all points of contact with customers, either face to face, phone or through the web and thus develop the necessary corrective actions to improve the provision of their services.
HIDDEN CLIENT
As essential as knowing the expectations of the clients, and evaluate the way in which they experience the experience of consumption provided by the companies.
Customer Client, also known as Client Mysterious, Mystery Guest, Student Ghost, among other names, is a person trained to evaluate, anonymously, impartially and objectively the perceived quality of services and products.
Our professionals will act as Customer Occult are carefully selected according to the segment of business that should be visited.
Training the Hidden Client is also an essential factor! Each of our mystery shoppers goes through a training process to know exactly how he should prepare for each visit.
